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Customer Service

We would like to make your web site experience with PrintSmart Supplies as simple, pleasant and fast as possible. Below are topics that should answer your questions about our business.

Shipping Policy | Backorders | Product Warranty | Defectives - Return Policy | Non-defective Returns | Terms & Conditions

If you have an inquiry or suggestion about any part of our business or website that hasn't been covered, please email us and our Customer Service Representatives will be happy to assist you.
We invite you to view a Demonstration of our site to briefly see all of the benefits of having an online account with PrintSmart Supplies. Or simply Sign Up and see firsthand how you can start saving time and money.

Contact Us

Shipping Policy

Products can be delivered by one of three shipping methods.

  • Ground: $9.95 - Products arrive within 3-5 business days.
  • 2-Day*: $19.95 - Products are guaranteed to arrive within 2 business days.
  • Next Day*: $25.95 - Orders received before 2:00 p.m. PST will arrive the following business day.

Orders that total under $50.00 will be assessed a $10.00 handling fee. Additional shipping charges will apply on orders over 20 lbs and for deliveries outside the continental U.S. Not all products can be delivered in this fashion. Items that can't be delivered via 2-Day or Next Day delivery will be noted in their product description.

If ordering more than one type of product (i.e., an OEM cartridge and a Private Label cartridge), your shipment may originate from more than one location and deliveries may arrive, and be packaged, separately. For your convenience, we are able to provide tracking numbers for your order(s). Please email admin@printsmartsupplies.com and put in the notes section your Company Name and Order Number and your request for a tracking number. Or you may call us toll free at (877) 709-9566.

Order Confirmation & Backorders

Shortly after submitting your order, you will receive an email from PrintSmart Supplies confirming your purchase. Most products are in stock and can be shipped out the same day you place your order. If the product you are purchasing is on backorder we will notify you within one business day.
Most backordered products are received in 1-2 weeks from the time of ordering. If there is an immediate need for the product, email us at sales@printsmartsupplies.com within 3 business days of placing your order and we will find an alternative source or cancel the order for you. Items cancelled due to backorders will be credited to your credit card.

Product Warranty

PrintSmart Supplies warrants each cartridge to be free of defects in both material and workmanship from the original date of purchase for a period of (30) thirty days for OEM & OEM-C products and (6) six months for Compatible, Remanufatured & Private Label Cartridges. PrintSmart Supplies, at its sole option and subject to verification of the defect, will replace the cartridge or refund the full purchase price of any cartridge to be found defective. The warranty does not cover cartridges that have been refilled, emptied, abused, misused, or tampered with in any way.

PrintSmart Supplies also warrants that under normal use (provided routine maintenance is performed, including but not limited to, cleaning the corona wires and replacement of fuser wiper bars) the cartridge will not cause damage, abnormal wear or deterioration to any compatible laser printer. IF a defect in the toner cartridge directly causes a printer to fail within the period covered by the printer manufacturer’s warranty, PrintSmart Supplies will reimburse the customer for the full amount of all related and necessary service and repair. Such reimbursement is conditional upon (1) satisfactory evidence that the damage occurred during the warranty period, (2) satisfactory proof that the cartridge was the actual cause of the damage, (3) a copy of a service report showing the name and address of the company performing the repair, (4) a copy of the original itemized invoice for the repair performed, and (5) proof of payment for the repair.

This guarantee is dependent upon notifying our Customer Service Department immediately of such problem. Return of the defective cartridge is required and outlined in the Return Procedures. This warranty is exclusive and in lieu of all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

In no event shall PrintSmart Supplies be liable for any collateral, consequential, indirect or incidental damages arising out of or connected in any way with the use or loss of use of any cartridge.

It is important that you are aware that it is a violation of the Sherman Clayton Anti-Trust Act for any dealer or service company to void your warranty or service agreement due to the use of cartridges or any supplies purchased from a source other than said company, regardless of what they may tell you.

Notice to consumers

Some states do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so the above limitations and exclusions may not apply to you. This warranty provides you with specific legal rights, and you may also have other legal rights, which vary from state to state.

Our Return Policy

Please observe the following returns policies and procedures:

  • DEFECTIVES: In the event an item purchased from PrintSmart Supplies proves to be defective, please first check to see if your item is within the (30) thirty day Limited Warranty for OEM products and (6) six month Limited Warranty for Remanufactured products as outlined above in "Product Warranty". If it is, then begin by:
    1. Contact PrintSmart Supplies via email via our Returns Form or call our Customer Service Department at (877) 709-9566. Please supply us with the part number(s), your order number(s) and a brief description of the defect.
    2. PrintSmart Supplies will issue you a RMA (Return Merchandise Authorization) number and call tag, good for 30-days from defective date, to return the defective item (s) to us. (PrintSmart Supplies is not responsible for any merchandise that is returned without an RMA number or that is not insured.)
    3. A replacement item will be shipped to you at no charge, next day for any defective (s). (If the defective item is not returned within the time specified, the replacement item will be invoiced.)
  • MISSHIP/SHORT/DUPLICATES: In the event you receive an incorrectly shipped item or short or duplicate items, please follow these instructions:
    1. Notify our Customer Service Department immediately by e-mail help@printsmartsupplies.com or by calling us at (877) 709-9566
    2. PrintSmart Supplies will provide you with a RMA number and issue you a call tag to pick up the incorrectly shipped item(s). (This RMA number and call tag is mailed to you within 3-5 business days.)
    3. A replacement product will be sent out immediately.
    Please Note: The incorrectly shipped product must be returned to PrintSmart Supplies within 30-days of receipt or the customer may be charged for all items shipped.
  • RETURNING NON-DEFECTIVE ITEMS:
    1. Any returns other than defective product must be requested within (90) days for active accounts (non clints 30-days) from invoice date and must be unopened, with no labels or writing on product box. (PrintSmart Supplies personnel reserves the right to verify all returned products.)
    2. All returns must be accompanied by an PrintSmart Supplies RMA number. You can request an RMA form via email at help@printsmartsupplies.com or call us toll free at (877) 709-9566. Please follow the instructions on the RMA form to ensure proper credit on your return.
    3. Freight for all returns is the customer's responsibility and must be prepaid. (Only products that are defective will be paid by the receiver.)
    4. All products returned to PrintSmart Supplies are subject to a 20% restocking fee. Previous shipping charges are non-refundable.

We welcome your comments and suggestions, you may contact us at (877) 709-9566.

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY, BY USING THIS WEB SITE, YOU AGREE TO THESE TERMS AND CONDITIONS.

These terms and conditions of use may be changed in the future without further notice. Further, these terms and conditions apply exclusively to your access to, and use of, this Web site and do not alter in any way the terms or conditions of any other agreement you may have with PrintSmart, PrintSmart Supplies, OfficeParts.com, or Copiers Northwest, Inc. ("PrintSmart Supplies") for products, services or otherwise. All Web site materials, including, without limitation, the PrintSmart logo, design, text, graphics, other files, and the selection and arrangement thereof are ALL RIGHTS RESERVED Copyright © PrintSmart Supplies 2008. You may electronically copy and print to hard copy portions of this Web site for the sole purpose of using materials it contains for informational and non-commercial, personal use only. Any other use of the materials in this Web site-including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display, or performance-without the prior written permission of PrintSmart Supplies is strictly prohibited.

Trademarks PrintSmart, PrintSmart Supplies, Copiers Northwest, Inc., OfficeParts.com, Inc., OfficeParts.com, the PrintSmart Supplies logo and the services described in this Web site are either trademarks or registered trademarks of PrintSmart Supplies and its vendors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of OfficeParts.com. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of PrintSmart Supplies, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of OfficeParts.com. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

Submissions You agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, provided by you in the form of e-mail or submissions to PrintSmart Supplies, or postings on this Web site, are non-confidential and shall become the sole property of PrintSmart Supplies. PrintSmart Supplies shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. The submission of any materials to PrintSmart Supplies, including the posting of materials to any forum or interactive area, irrevocably waives any and all "moral rights" in such materials, including the rights of paternity and integrity.